Oh no! my dog chewed my snuffle mat what should I do
Anything that is on the floor or within their reach (and even things that aren’t) are fair game as far as your dog is concerned.
Puppies and dogs also can’t read so they rely on you to teach them what they can and can’t chew. It’s your fault if they don’t understand, not theirs. This is why when you go to training classes, the classes are as much about training you as the owner, as the dog.
Read the instructions
We supply detailed instructions with every snuffle mat. They are also online on our website and the instructions are updated when necessary to provide you with information on how to use the mat.
Read the instructions. It’s up to you if you follow them or not. They are there for guidance, but are not a guarantee that your dog will understand what the activity is supposed to be.
We have thousands of happy customers who have successfully trained their dog to enjoy snuffle mats, balls and our Challenger Cube. Hopefully you will be one of them too.
Supervision - means constant supervision
It doesn’t mean give the snuffle mat to your dog and go and make a cup of tea, or nip to the loo. It means watch them all the time whilst they are using it. And when you’re watching them, the instant they start chewing or shaking the mat (an undesirable behaviour) remove it immediately.
Wait until they are calm, then put it back on the floor and start again.
Don’t let them get the satisfaction of chewing a chunk off or you will have reinforced an undesirable behaviour. Remember, it’s your fault. They think you’ve given them something to do exactly what they want to with so you need to guide them by your actions ( not shouting ‘no’) as to what you want them to do.
Here's how to teach your puppy how to use a snuffle mat
There’s no such thing as a ‘chew proof’ snuffle mat
All snufflemats are made from fabric and rubber. Some are made more robust than others, like ours. Neither of these materials are chew proof. So do not leave your dog alone with a snuffle mat or anything made from these materials. Always remove them and put them safely away when your dog has finished retrieving their treats.
Refunds will not be given for chewed up mats
You are responsible for your dog's behaviour, not us. We have tried to offer as much guidance as possible, but it is your responsibility to supervise your dog and manage their behaviour and well being. After all, that’s what being a good pawrent is all about.
You can see our full return and refund policy here.